What we collect, and why
The selection form gathers what you declare: your project (objective, budget, city, horizon, funding) and your contact details (at least an email or a phone number). They serve solely to prepare and send you the requested selection, then to follow up on your request.
The callback form on our campaign pages collects your first name and phone number, with your answers to its questions (property, project, timing and, if you give them, your preferred channel and time slot): they serve solely to call you back, by phone or WhatsApp, about your request. Your contact details are never passed to an advertising platform, whether for targeting or for exclusion. Any telephone sales prospecting, outside an existing contract, requires your prior consent. This request does not count as consent to other sales calls.
Proof of your request
No box is pre-ticked. The exact wording you accept is stored with your request (the box you tick on the selection form or, on the callback form, the sentence shown just above the send button), together with its timestamp and your truncated IP address: that is your protection as much as ours. You may withdraw your consent, or drop your callback request, at any time by replying to any of our messages or via the contact page.
Analytics and cookies
To understand how the site is used, we count page views, forms started, reaching the contact details step and sent, and clicks to WhatsApp, along with the page language and the source of the visit (for example the ad you came from). These counts are tied to a randomly drawn session identifier, kept in your browser and erased when you close the tab. They are not linked to your identity or to your request, are not passed to any third party, and neither your IP address nor your browser is recorded with them. These statistics are kept for 13 months at most, then erased automatically. You can object by clicking "Decline" in the banner, or at any time with the "Manage cookies" link at the bottom of every page: nothing is measured after that. Your choice is kept in your browser so you are not asked again.
If you accept advertising trackers, we send Meta the "request sent" event, with your email and phone number in hashed form, the IP address, the browser and Meta's cookie identifiers, to measure how well our ads perform. Meta's pixel then also records the pages you visit, with the same connection details. If you decline, nothing is sent. On our campaign pages, no advertising tracker is loaded: nothing is sent to Meta, even if you have accepted its trackers elsewhere on the site.
Who receives your data
Your contact details and answers are stored in the JL HOME CRM, used by the team handling your request. To call you back quickly, the adviser is alerted by a notification in our CRM and on their phone (encrypted push notification). If a meeting is set, its confirmation and reminders may reach you by email (sent through Resend) or by WhatsApp. Meta receives nothing from you unless you accept its advertising trackers, or we talk over WhatsApp, which it owns.
We process your contact details to respond to the request you send us (steps taken at your request before entering into a contract, Article 6(1)(b) GDPR). For the selection form, this comes in addition to the consent you tick in the form. Meta's advertising trackers rely on your consent alone, which you can withdraw at any time with "Manage cookies"; anonymous traffic measurement relies on our legitimate interest in improving the site.
What we do not do
No sale or rental of your data, to anyone.
No automated sales follow-up: an adviser handles your request. Only meeting reminders may be sent automatically.
No targeted advertising without your consent.
Your rights
You have rights of access, rectification, erasure, restriction, objection and portability over your data. To exercise them, use the contact page; the data controller's identity and retention periods appear in the legal notice.
If you believe your rights are not respected, you can lodge a complaint with the CNIL (cnil.fr), the French data protection authority.